Our Fresh Flower Guarantee & Returns Policy

Fresh Flowers Guarantee in Woolwich

At Flowers Woolwich, we take great pride in being your trusted local florist, dedicated to delivering the freshest blooms across Woolwich and the surrounding areas. Our fresh flowers guarantee means every bouquet and arrangement is carefully handcrafted and delivered to your doorstep or business in peak condition.

Damaged-on-Arrival Policy

We understand how important it is for your flowers to arrive in perfect condition. If you receive your order and notice any damage, wilted stems, or issues caused during transit, let us know within 24 hours of delivery. Please provide a clear description and, if possible, a photo of the damage to help us assess the situation promptly. We are committed to resolving such cases with care and understanding, ensuring you receive the quality you expect from a trusted Woolwich florist.

Freshness Window

Our flowers are sourced daily and arranged to look their best. We guarantee that your flowers will remain fresh for at least 5 days from the date of delivery, provided they are cared for according to the instructions included with your order. If your flowers fade or deteriorate significantly within this window—despite following care guidance—please contact us right away. We stand behind our freshness guarantee and are here to make things right.

Refund or Replacement Options

Your satisfaction is at the heart of everything we do. If you qualify under our damaged-on-arrival policy or freshness window guarantee, you may choose between a full refund or a replacement bouquet, subject to availability. Our team will process approved refunds to your original payment method within a reasonable period. When opting for a replacement, we aim to dispatch a new arrangement as quickly as possible, ensuring you experience the freshest flowers Woolwich has to offer.

Complaints and Resolution Process

We are committed to providing excellent customer service and welcome any feedback or concerns. If you have a complaint about an order, delivery, or any aspect of our service, please contact us as soon as possible with your order details and a description of the issue. Our customer care team will review your submission thoroughly and respond with a personalised solution, always striving to resolve matters swiftly and fairly.

Your Trusted Local Woolwich Florist

Flowers Woolwich is proud to serve homes and businesses throughout Woolwich with the finest, freshest flowers available. We have built our reputation on reliability, quality, and genuine care for our customers. If you have any questions or require further assistance regarding returns, replacements, refunds, or complaints, do not hesitate to reach out. Your happiness with every floral delivery remains our top priority.