Flowers Woolwich E-Commerce Terms & Conditions

Introduction

Welcome to Flowers Woolwich. These Terms & Conditions govern your use of our online flower shop and services for flower delivery in Woolwich and the surrounding areas. By placing an order on our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. These terms apply to all customers in Woolwich and neighbouring communities, ensuring clarity and mutual understanding in our business relationship.

Order Process

Our online ordering system is designed to provide a straightforward and secure process for flower purchases. When you browse our website, you may select from a variety of floral arrangements and gifts available for delivery within Woolwich and nearby locations. Adding items to your basket and proceeding to checkout constitutes an invitation to purchase. Once you have submitted your order, you will receive an automated order confirmation. This confirmation acknowledges receipt of your order but does not constitute formal acceptance of your offer.

Formal acceptance occurs when we send you an order dispatch notification, at which point a contract between you and Flowers Woolwich comes into existence. Orders are subject to availability. In the rare event that a product is unavailable, we reserve the right to offer a suitable substitute of equal or greater value or grant you a full refund according to your preference. You must review your order details carefully before submission, as we cannot guarantee changes will be possible after the order has been processed.

Flowers Woolwich reserves the right to refuse or cancel any order at our discretion, including but not limited to orders containing incomplete, incorrect, or fraudulent information. If we are unable to fulfil an order, we will notify you as soon as possible and issue a refund where appropriate.

Payments

The prices displayed on our website for each product and delivery option are in Pounds Sterling (GBP) and include VAT where applicable. Payment must be made in full at the time of placing your order. Flowers Woolwich accepts major credit cards, debit cards, and other payment methods as shown at checkout. All payment processing is conducted through secure and reliable third-party providers that comply with applicable data security standards for online transactions.

Your order will not be fulfilled until we have received payment in cleared funds. If your payment is declined or subjected to additional verification processes, we are not obligated to process your order. You agree to provide current, complete, and accurate billing and delivery information. In the event of a payment dispute arising from cardholder error, insufficient funds, or unauthorised transaction claims, your right to further orders or services may be suspended until the matter is resolved.

Delivery Policy

Flowers Woolwich offers delivery throughout Woolwich and surrounding areas, as identified on our website. Delivery dates and timeframes are selected during the order process; we aim to meet these preferences wherever reasonably possible. However, all delivery times are estimates and may be subject to delays due to circumstances outside our control (such as severe weather, traffic interruptions, or unforeseen operational constraints).

You are responsible for providing accurate delivery information, including recipient name, address, and contact details. If delivery is not possible due to incorrect address details, absence of the recipient, or restricted access, we will make reasonable efforts to contact you to arrange a redelivery or alternative solution. Flowers Woolwich cannot guarantee delivery at specific times, especially during peak periods such as Valentine's Day, Mother's Day, or holidays. If a delivery cannot be completed as instructed, and redelivery is not possible within a reasonable timeframe, we reserve the right to charge additional fees or, if appropriate, cancel the order without issuing a further refund.

Flowers are perishable goods; for this reason, deliveries that are left as per your instructions (for example, safe place or with a neighbour) are considered completed and are the responsibility of the customer. Please consider this when providing delivery instructions.

Cancellations & Changes

You have the right to cancel or amend your order provided that your request is made before the order has been prepared or dispatched for delivery. Please contact us as soon as possible if you wish to make changes. Once an order is in progress for dispatch or has left our premises, cancellations and changes will not be possible due to the perishable nature of our products.

If you cancel your order before preparation or dispatch, we will issue a full refund to your original method of payment within a reasonable period. If you wish to change the delivery date or recipient details, we will do our best to accommodate your request; if additional charges are incurred or if the change is not feasible, we will inform you promptly.

In the event of a customer-initiated cancellation after products have been dispatched, no refund will be provided. However, if your order is cancelled by Flowers Woolwich due to unavailability, payment issues, or other valid circumstances, a full refund will be made.

Substitutions & Product Variations

While we make every effort to supply flowers and arrangements as described, there may be occasions when particular blooms, containers, or accessories are unavailable. In such cases, we reserve the right to substitute with items of equal or greater value and similar style. This ensures that your order is fulfilled to the highest standard, and the overall aesthetic is maintained. Product images on our website are for illustrative purposes; as flowers are natural products, variations in colour, shape, or size may occur.

Returns & Refunds

Due to the perishable nature of flowers and related products, returns are not typically accepted unless there has been damage in transit or a significant issue with quality. Should you receive flowers that are damaged, wilted, or otherwise unsatisfactory, please contact us within 24 hours of delivery, providing photographic evidence if possible. We will assess the situation and, where appropriate, offer a replacement or full/partial refund according to the circumstances. Refunds will be made using the original method of payment and may take up to seven business days to appear in your account.

Flowers Woolwich does not accept responsibility for products that are damaged after delivery due to incorrect handling, storage, or care by the recipient. Similarly, no refunds are available for failed deliveries resulting from incorrect address details or absence of a recipient at the delivery location. Your statutory rights are not affected.

Customer Obligations

By placing an order on our website, you warrant that all information you provide is accurate and complete and that you are at least 18 years of age. You agree not to use our services for purposes that are unlawful or prohibited by these Terms & Conditions. You undertake to maintain the confidentiality of your online account details and to notify us promptly of any suspected unauthorised use or security breach.

Liability

Flowers Woolwich is committed to delivering quality products and services in line with your order and legal requirements. However, to the extent permitted by law, our total liability to you for any direct or indirect loss, damage, or inconvenience arising out of your use of our website or services shall be limited to the value of the goods ordered. We are not liable for any loss of data, loss of business, loss of goodwill, or consequential damages that may result from use of our online flower delivery service.

We accept no liability for any delays or failures in performance that result from events or circumstances outside our reasonable control (including but not limited to natural disasters, strikes, supply chain interruptions, or cyber incidents). Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence or for fraud.

Intellectual Property

All content, images, graphics, and design elements on Flowers Woolwich’s website are the intellectual property of Flowers Woolwich or its content suppliers. Reproduction, distribution, or use of any website material without our prior written consent is strictly prohibited.

Personal Data & Customer Privacy

Flowers Woolwich processes your personal data in accordance with our Privacy Policy and in compliance with UK data protection legislation. Your details are used for order fulfilment, payment processing, and communication regarding your orders. We do not sell your personal information to third parties. Please review our Privacy Policy on our website for further information about how we handle your data.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms & Conditions or the use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court or regulatory authority, the remaining provisions will continue in force. No waiver by Flowers Woolwich of any breach by you shall constitute a waiver of any subsequent breach. These Terms & Conditions are subject to periodic updates; please review them each time you use our website as your continued use constitutes acceptance of any changes.

Contacting Flowers Woolwich

If you have questions about these Terms & Conditions, your order, or our services, please get in touch using the contact methods detailed on our website. Our team is here to assist with all queries regarding online flower delivery in Woolwich and the surrounding areas.